Privacy Policy

Who Are We?

cocorico and the individual sites listed on this website are developed and managed by cocorico, registered in England. (company number ********) (hereafter referred to as ‘we’ or ‘us’ or ‘our’).

We gather and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Our registered office is at 1A Commins Road, Exeter, EX1 2QB. cocorico act as the data controller and data processor when processing your data.

Why We Collect Your Information

With your permission, we process your personal information to provide you with our products and services. If you enter into a business discussion with us we may then use your data to meet our legal, statutory and contractual obligations.

We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.

The Personal Data We May Collect From You Is;

How Your Information Is Collected

Your information will be collected only when you provide it to us and apart from your IP address will usually only be collected when you contact us, either electronically, in writing, or in person (including by phone).

Information you provide to us will be collected:

The only personal data collected when you visit our website is the IP addess. Information collected during a visit to our website, includes:

Some of this information may be stored on your computer in the form of a cookie. This information helps the web server track such things as your preferences and any data you submit while browsing our website. You can remove these cookies by clearing your browser history.

To find out more about how we use cookies visit our Cookies Policy page.

How We Use Your Personal Data

We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

We use your information for the following purposes:

More specifically we will use your personal information as follows:

Your Rights

You have the right to access any personal information that we process about you and to request information about:

You have the right to:

Our designated Data Protection Officer can be contacted at 1a Commins Road, Exeter, EX1 2QB, or using the email address [email protected].

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request. This is to ensure that your data is protected and kept secure.

Sharing And Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this policy or where there is a legal requirement. We may use third-parties to provide the services and business functions below. All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy policy, the data protection laws and any other appropriate confidentiality and security measures.

Third Parties

We may appoint suppliers, sub-contractors or agents to assist us in managing or using your data (refer to the section above) and in order to provide you with other services that you request. Examples of such services include following up on enquiries made by you, providing further information on our products and arranging appointments, or in connection with reservation/purchase on our developments. Accordingly, we may pass on personal information you have provided to any of our approved suppliers, sub-contractors or agents for these purposes.

Examples of the kind of third parties we work with are:

Safeguarding Measures

We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Transfers Outside The EU

We may utilise some products or services (or parts of them) that are hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”) for the below purposes:

The personal information you submit may (but is not at present) be stored on servers which are hosted in non-EU countries. Where this is the case, we will ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by the ICO to protect your data and comply with the relevant data protection laws.

Consequences Of Not Providing Your Data

You are not obligated to provide your personal information to us, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. Where we have entered into a contractual obligation we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years, after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise or withdraw your consent.

Lodging A Complaint

We only process your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. If you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us in the first instance so we may address your concern at:

Data Protection Officer
cocorico ltd
1a Commins Road
Devon, EX1 2QB

[email protected]
07568 978384

Changes To Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page. You should check this page regularly in order to be aware of these changes, as they may affect you.